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CAREER TRANSITION PROGRAMME
You already have the empathy, product knowledge, and communication skills. Learn the strategy, metrics, and proactive mindset to land a CSM role earning £45-65K+.
No card required. Start in 2 minutes.
Customer Service
Customer Success
8 weeks from customer service to CSM-ready
Learn why Customer Success exists, the CSM mindset, and how your skills transfer.
Master health scores, QBRs, onboarding plans, and the customer lifecycle.
Build real CSM deliverables that prove your skills to employers.
CV rewrite, interview prep, and a job search system to land your CSM role.
4 lessons per week covering everything from CS fundamentals to advanced retention strategies and expansion revenue.
Build real health scores, QBR presentations, onboarding playbooks, and churn analysis — proof that you can do the job.
CV rewriting, LinkedIn optimisation, interview prep with CSM-specific questions, and offer negotiation strategies.
Join a cohort of people making the same transition. Weekly check-ins, peer feedback, and shared wins.
40-100%
salary increase for career changers
8 weeks
structured programme
5-7 hrs
per week commitment
£45-65K+
Average CSM salary in the UK
32
Structured lessons over 8 weeks
Free
Try Week 1 — no card required
No. This programme is designed specifically for Customer Service professionals with no prior CS experience. Your empathy, product knowledge, and communication skills are the foundation — we teach you the strategy, metrics, and proactive mindset that CSMs need.
8 weeks at 5-7 hours per week. Each week covers a core CSM skill area with practical exercises, real-world case studies, and a deliverable that becomes part of your portfolio.
Yes. You graduate with a portfolio of real CSM deliverables (health scores, QBR decks, onboarding plans) that prove your skills to employers. The final two weeks focus entirely on CV rewriting, interview prep, and job search strategy.
Customer Service roles typically pay £22-32K. Customer Success Managers earn £45-65K+, with senior CSMs earning £70K+. That is a 40-100% salary increase for many graduates of this programme.
Try Week 1 free and see if the CS to CSM transition is right for you.